FAQ
❓ Frequently Asked Questions (FAQ)
🕶️ What type of products do you sell?
We sell premium sunglasses for both men and women. Our designs combine modern fashion, comfort, and UV protection for everyday wear.
☀️ Are your sunglasses UV protected?
Yes. All CaterSide™ sunglasses come with UV400 protection, which blocks harmful UVA and UVB rays to keep your eyes safe.
🚚 How long does shipping take?
Shipping usually takes:
- USA / Europe: 7–14 business days
- International: 10–20 business days
Processing time is 1–3 business days.
📦 How can I track my order?
Once your order is shipped, you will receive a tracking number by email so you can follow your delivery anytime.
🔄 Can I return my order?
Yes. You can request a return within 14 days of receiving your order, as long as the item is unused and in original packaging.
💳 What payment methods do you accept?
We accept major payment methods such as credit/debit cards and secure online payments (depending on your checkout system).
📍 Where do you ship from?
We work with international suppliers and fulfillment partners to deliver your order as quickly as possible.
🛠️ What if my item arrives damaged?
If your item arrives damaged or defective, contact us immediately with photos and we will help you with a replacement or refund.
📧 How can I contact you?
You can contact our support team anytime via email or the contact form on our website. We usually respond within 24–48 hours.
😎 Are your sunglasses unisex?
Yes! Many of our styles are designed to be unisex, suitable for both men and women.