🔄 Refund & Return Policy – CaterSide™

At CaterSide™, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

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📦 Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase is required

Items that do not meet these conditions may not be accepted.

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💳 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Processing time is usually 5–10 business days

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🔁 Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping
• Incorrect item received

If you need an exchange, contact us within 14 days of delivery.

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🚚 Return Shipping

• Customers are responsible for return shipping costs (unless the item is defective or incorrect)
• Shipping fees are non-refundable

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⚠️ Non-Refundable Items

We do not accept returns or refunds for:

• Items damaged due to misuse
• Items without original packaging
• Sale or clearance items (if applicable)

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📍 Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank

If you still need help, contact us.

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📧 Contact Us

For any refund or return questions, please contact:

CaterSide™ Support Team
Email: support@caterside.store

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CaterSide™ – Confidence in every purchase. 😎